SHIPPING & RETURNS

SHIPPING POLICY

All Goods are Dispatched within 5-7 Business Days under normal circumstances. Some goods might take longer to fulfil, details of which shall be provided from time to time via email or short messages as per our company guidelines.

Expedited Shipping may be available depending upon the location of the client under normal circumstances. Please write us an email along with your order details and contact information to know more about our expedited shipping rules.

Complete Details along with mode of delivery and parcel tracking information will be sent to the client over email upon dispatching the goods

for any more information regarding your order, please write to us at info@ninen.co.in

RETURN & EXCHANGE POLICY

Our policy lasts 10 Days. If 10 Days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

·         Used or Unused Sanitary Goods such as Masks, Bandanas & Worn pieces of clothing

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 72 hours after delivery

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ninen.co.in

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@ninen.co.in

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

 

To return your product, you should get in touch with our team to get instructions with the best course of action depending on the situation.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over ₹5,000.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

PLEASE DO NOT SHIP ANYTHING WITHOUT PRIOR INSTRUCTION, AS WE WILL NOT BE RESPONSIBLE FOR ANY ARTICLES THAT ARE DAMAGED OR LOST